Effective date: this policy takes effect when paid subscriptions become available. We'll publish the specific date here once launch is scheduled.
1. Free Tier
Maisolle's Free tier is, and always will be, free. There's nothing to cancel or refund. You can stop using it or delete your account at any time.
2. Pro and Professional Subscriptions
Maisolle is freemium with no free trial: when you upgrade to Pro or Professional, you're charged immediately for the plan you select. Because there's no trial period first, we offer a short window to change your mind:
You may request a full refund within 7 days of your first payment on a paid tier, provided your account has generated no more than 1 Review since upgrading. Every account, including Free, already gets 1 Review a month at no cost, so using more than that after upgrading means you've already drawn on the paid tier's core value, and that usage is excluded from refund eligibility regardless of the reason given. Refund requests after the 7-day window, or renewal charges on existing subscriptions, are not eligible for refund. Moving from Pro to Professional does not reopen a new 7-day window.
3. Launch Waitlist Access
Users who join through our Launch waitlist and receive one month of complimentary Pro access are not charged for that month. There's nothing to refund during this period. At the end of the month, your account automatically returns to the Free tier. You will only be charged if you actively choose to subscribe to Pro.
4. Cancelling Your Subscription
You can cancel anytime from your account settings. Cancellation stops future billing; you'll retain your current tier's access (Pro or Professional) until the end of your current paid billing period, after which your account reverts to the Free tier. Downgrading from Professional to Pro works the same way: you keep Professional access until the current billing period ends. We don't provide partial refunds for unused time within a billing period outside the 7-day window above.
5. Failed or Disputed Payments
Payment processing, retries, and disputes are handled through our third-party payment processor. If a payment fails, we'll notify you and give you a chance to update your payment method before any access is affected.
6. How to Request a Refund
Email support@maisolle.com with your account email and the reason for your request. We process eligible refunds within 7 business days of an approved request, matching typical payment-processor settlement timing.